2 Jan : Annoyed with the quality of food served on trains? Don’t fret! Just call a toll-free number to register your complaints.Railways has recently launched this service to register such complaints and get feedback to improve its catering services.
All that one has to do is pick up a phone and dial 1800-111-139 to offer suggestions as well as lodge complaints relating to catering services on the railway network.To make the service more user-friendly, toll-free numbers have also been introduced at five different zones including North, East, West, South and South Central zones.
The service, which will be available round-the-clock, is being offered by Indian Railway Catering and Tourism Corporation (IRCTC)."We have also started a central control number to pass on suggestions or complaints received to the respective zones from where the calls have originated," an IRCTC spokesperson told a news agency.
Empowering passengers would be the cornerstone of this service, he said.Complaints and suggestions received would be acted upon immediately and the passenger will be informed of the steps initiated, the spokesperson said.
While the central control number would be 11-23345300, the number for north zone would be 011-23221147 and for East zone 033-26601743.
Similarly, the number for West, South and South Central Zone would be 022-22618067, 044-25353341 and 040-27716145 respectively.
The IRCTC spokesperson said, "If the complaint is found justified enough, contract of the caterer can also be terminated."
He said passengers can also post their suggestions on the IRCTC website www.irctc.com.
Hoping that the service would instantly strike a chord with passengers, he said it would also help the railway staff attend to complaints in the shortest time possible and properly assess what the passenger expects from the catering unit.