Chandigarh, June 17 – More than 60 lakh citizen service requests were processed through web-SUWIDHA network running across 160 SUWIDHA centres since this project was made live across all districts of Punjab on October 2013 where pendency across the state is less than 0.5 percent.
Disclosing this, an official spokesman of state government said the web-SUWIDHA project (Single User Window Disposal Help Line for Applicants) was implemented in the state in three phases which enabled the SUWIDHA software for anywhere to access of the application through web. “Now citizens are being informed through SMS regarding receipt, approval, rejection and delivery of their applications”, he added.
Highlighting the key features of this project, spokesman said web-SUWIDHA network has been made accessible to authorized users from anywhere over internet or intranet thereby increased accountability as it has audit system to capture logs of important activities.
He said this project is aimed at to improve quality of government services and ensuring the true implementation of Right to Service Act through centralized state level management information system (MIS). This system also compiles reports of government fees collected in SUWIDHA centres.
He said this system has ensured friendly and efficient interface between government and citizens as well as transparency in government operations and efficient service delivery.