Odisha : Central Electricity Supply Utility of Odisha ( CESU ) has its 24 x 7 electricity call center functioning since 2009 at Power House Colony , Bhubaneswar for its esteemed customers and about 19 lakh customers in the districts of Cuttack , , Jagatsinghpur , Kendrapara , Jajpur , Dhenkanal , Angul , Nayagarh , Puri and Khorda are getting the use of such call center . The call center is receiving complaints on fuse call , bill related problems , new connection , voltage problem etc . Further electricity bill payment system for Bhubaneswar customers from 8am to 8pm daily and bill amounts are received either in cash or in shape of cheque . CESU requests to the customers to use this facility and for any electricity complaints , consumers can dial 1912 or 0674 – 2391110 . Besides this , every 7th of every month is the consumers grievance day at all its 20 electrical divisions .