The implementation of Public Service Guarantee Act promulgated for easy access of people to government services in Madhya Pradesh will complete one year on September 25. This initiative not only became a source of inspiration for other states, but also its success was underlined by the fact that during the last 12 months, government services have been provided to people in time on 62 lakh 14 thousand 901 applications. These include applications submitted directly at the concerning offices as well as online applications. The process is going on and being expanded constantly.People taking frequent rounds of government offices for their works was a perennial problem since long. Due to this situation, crores of people had developed an adverse opinion against the system and its attitude. The work for obliterating this perennial problem had started two and a half years ago in Madhya Pradesh. The main reasons behind evolving this law were Chief Minister Shri Shivraj Singh Chouhan’s insight, spirit and firm determination. Right from the beginning of his second term as Chief Minister, he had made his thinking clear to the administrative staff. Following this, the exercise gathered momentum as a result of which Chief Minister’s concept got practical shape in the form of Public Service Guarantee Act on September 25, 2010. Now, people’s opinions are also becoming positive.
At a time when demand of such a system is being raised in the country, Madhya Pradesh has been able to hold its head high by implementing this Act. Initially, 26 services of nine government departments were covered under the Act and now on the eve of completion of its one year, Chief Minister Shri Chouhan has also offered 11 more services of three more departments to people. Not only this, but 14 services of nine departments of early round have also been brought under the Act’s purview.
It was not an easy task practically to tune up government machinery as per people’s aspirations. But Madhya Pradesh exhibited firm determination in warding off all the challenges in this action and made it a ground reality. The government made arrangements of online receipt of applications apart from directly by the offices. Due to this government services were provided in time on 61 lakh 17 thousand 979 against 61 lakh 25 thousand 598 application received directly by the concerning offices. Similarly, one lakh 28 thousand 577 applications were received online out of which 96 thousand 922 services have been provided so far.
Stress on applications again on anniversary of implementation
The government intends to make this system accessible easily to the common man. Therefore, attention of maximum number of people is being drawn towards this Act. People are being enthusiastically invited to come forward to availing government services without any hesitation.
With this in view, stress is being laid on registration of maximum number of application directly at offices as well as online. All the districts have also been instructed to give information about this Act at Antyodaya Melas to be held on that day. Besides, arrangements for online registration are also being made at various places in the districts.
Best wishes of Minister of State
Minister of State for Public Service Management Shri Brajendra Pratap Singh has congratulated people of Madhya Pradesh and expressed his best wishes to them on the occasion of one year’s completion of Public Service Guarantee Act’s implementation. He has urged people to come forward to avail benefits of this government initiative without any fear or hesitation. If any government officer refuses to accept application, the concerning person should immediately inform the collector of it. The government has made its mind to act sternly against any irresponsible employee or officer.
Shri Singh has also cautioned the government staff to gird up their loins to ensure delivery of government services in stipulate time-limit. He has urged people to fill up the application form properly and not to forget to attach necessary documents so that no one has the pretext to reject it.
Minister of State Shri Singh informed that minister incharge of the district and district collector will also chalk out an action plan at the district level for removing the difficulties coming in the way of the Act’s implementation.