While stating this here today, Haryana Chief Secretary, Mrs Urvashi Gulati said that this was one of the several steps taken to make the administration transparent and making people, especially the younger generation aware to take advantage of RTI Act . She said that with a view to promoting openness, transparency and accountability in the working of every public authority, the Right to Information Act, 2005 had fully been implemented in Haryana State.
A web-site was being developed to facilitate the general public to file applications for obtaining information under RTI Act, 2005. RTI Cell had been created in the office of the Chief Secretary to Government of Haryana. Its main function was to coordinate RTI work with other departments.
She said that almost all the departments had designated their Nodal PIO who would coordinate with other PIOs of the department to ensure effective implementation of web based RTI system. HIPA was directed to publish a User Guide which was an easily comprehensible form in English and Hindi languages and to publish a directory of SPIOs, ASPIOs, first Appellate Authorities. Both the documents had been published by them and placed on the website of HIPA as well as State website. Information and Public Relation Department had been directed to promote the usage of RTI Act in masses through posters and advertisements through mass media. Besides this, a website had been launched to place all rules, regulation and instructions relating to Administrative Reforms Department.
Mrs Gulati said that all departments of the State had been directed to prepare their Citizens’ Charters to improve performance in service delivery as well as to provide service which meets people’s needs. The Citizens’ Charters of 111 Departments and organizations had so far been formulated and the charters of the remaining department and organizations were in the process of being framed. The concerned departments and organizations had been directed to display the citizens’ charters on the notice boards of their offices at all levels. They had also been asked to adopt other suitable means such as annual report, press, consumer groups and website etc. to bring the Citizens’ charter to the notice of the public.
Mrs Gulati said that the Haryana Administrative Reforms Commission had submitted three reports namely District Administration, Public Works Departments and Panchayati Raj Institutions which were under active consideration of the Haryana Government.
She said that every citizen has right to claim delivery of services from the Government in a prompt, efficient and time bound manner. Therefore, instructions were issued to all Head of Departments and other concerned in the State to implement a scheme for provision of 15 sets of services that include a total of 36 identified services to the Citizens’ in a time bound manner in the first phase.
She said that in most of the departments and organizations nodal officers for the Citizens’ Charters have been got designated and they have been directed to look into the cases of non-fulfillment of the charters commitments. Food Inspector or the Assistant Food and Supply Officer of the concerned district had been designated for the monitoring of the scheme for services to be rendered by Food and Supplies Department and District Food and Supplies Controller would be the authority for receiving complaints. The services to be rendered by Food and Supplies Department and their time limits included issue of ration card in 15 days, issue of ration card on receipt of surrender certificate in seven days, issue of duplicate ration card in seven days, inclusion of family member name in ration card in seven days, deletion of family member name in ration card in seven days, change of address with same jurisdiction in three days, change of address including change of FPS in three days and issue of surrender certificate in one day.
She said that Tehsildar had been designated for monitoring the services to be provided by Revenue department and the authority for receiving the complaints would be Sub Divisional Officer(c). The Revenue Department services all of which would be delivered in a time limit of seven days would be issue of SC certificate, issue of BC certificate, issue of OBC certificate, issue of resident or domicile certificate, issue of tapriwas or vimukt jatti certificate, issue of income certificate and issue of rural area certificate. However, Revenue Department’s service of registration of property or land which was HARIS related services would be delivered in one day and sanction of mutation of land and providing copies of land records would be delivered in a time limit of 15 days and five days respectively.
She said that Sub Divisional Officer (Civil) of the concerned district had been designated for monitoring the services to be provided by Transport Regulatory (Registering and Licencing Authority) and the authority for receiving the complaints would be Additional Deputy Commissioner of the concerned district. The services which would be delivered by the Transport Department in time limit of five days included issuances of Learner’s License. All other services which would be delivered in time limit of seven days would be issuance of permanent driving license, renewal of driving license, issuance of duplicate driving license, endorsement of new class in driving license, issuance of conductor license, registration of new vehicles (Vahan), transfer of ownership, issuance of NOC and issuance of duplicate Registration Certificate.
She said that Sub Divisional Officer (Electricity) of the concerned district had been designated for monitoring the services to be provided by Power Department and the authority for receiving the complaints would be Executive Engineer (DISCOM). The services of Power Department which would be rendered in 30 days time limit would be release of new electricity connection, release of temporary electricity connection and enhancement of electricity load.
She said that Sub Divisional Officer (Public Health and Engineering Department) of the concerned district had been designated for monitoring the services to be provided by Public Health Engineering Department and the authority for receiving the complaints would be Executive Engineer (Public Health Engineering Department). The Public Health Engineering Department would provide its services of new water connection and sewerage connection in 12 days time limit.
She said that Executive Officer of the concerned municipality had been designated for monitoring the services to be provided by Municipalities and Health Department and the authority for receiving the complaints would be Additional Deputy Commissioner and Chief Medical Officer. The Health and Municipal Committees services of issuance of birth certificate after registration and issuance of death certificate would be rendered in time limit of three days.
She said that Executive Officer of the concerned municipality or HUDA had been designated for monitoring the services to be provided by Municipalities and HUDA and the authority for receiving the complaints would be Additional Deputy Commissioner. The Municipalities and HUDA’s service of approval of building plans would be rendered in 25 days.
All Heads of departments and organizations had been asked to conduct annual internal and external review of the Citizens’ charter at regular intervals and to intimate the feedback on the initiatives to the Administrative Reforms Department.