Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website.
The National Consumer Helpline (NCH) received 10,434 calls during November 2011. In addition to these telephonic calls/complaints, 634 complaints were also received through online complaint system on NCH website.
. The maximum calls were received from Delhi followed by Maharashtra, Uttar Pradesh, Rajasthan, Haryana, Gujarat, Bihar, Madhya Pradesh West Bengal and Karnataka.
Service Sector : LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Products :Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.
National Consumer Helpline supports consumers by:
– Guiding consumers in finding solutions to problems related to Products and
– Providing consumers information related to Companies and Regulatory
– Facilitating consumers in filing complaints against defaulting Service Providers.
– Empowering consumers to use available Consumer Grievances Redressal
Mechanisms, developing Consumer Awareness about their Rights and