Two Consumer Complaint Cases filed against PGIMER in the District Consumer Forum-I, Chandigarh have been decided in favour of the Institute.
The Institute has received a copy of the order passed by District Consumer Forum-I, Chandigarh regarding the complaint filed by Manjeet Kaur w/o Surjeet Singh, r/o Village Sahouli, Tehsil and District Ludhiana, Punjab, which was dismissed. In this case it was stated that the patient namely Kuldeep Singh remained under treatment of the Department of Cardiovascular Thoracic Surgery, PGI and the complainant had alleged that her son had died without being attended by the Department and prayed for compensation of Rs.10 lac on account of mental agony, physical harassment and apart from the refund of Rs.1,37,909/- spent by the complainant on the purchase of surgical disposals and stunts. The complainant had arranged Rs.1,50,000/- from different Government agencies and non-Government organization, including Ministry of Health and Family Welfare which was deposited in PGI.
In the statement of PGI, the patient was a case of Rheumatic Heart Disease with Pulmonary arterial hypertension and he was irregular in visiting the hospital. When he was admitted by the Department he was continuously monitored by a team of doctors led by the operating surgeon. The surgical items were purchased by the PGI, whereas the complainant claimed that the said items were purchased by her, so the said assertion of the complainant with regard to purchase of surgical items was wrong. The treating doctor never advised the complainant to purchase any surgical items. In view of the above, it was held that the complainant was not entitled for the refund of Rs.1,37,909/- and Rs.1,50,000/- received from the Government agencies and non-Government organizations. The unused funds as per the normal practice are sent back to these agencies. The complainant failed to prove any deficiency in service on the part of PGI. Hence the complaint was dismissed.
In another case a copy of the order passed by District Consumer Forum-I, Chandigarh was received regarding the complaint filed by Chamkaur Singh s/o Harbans Singh, resident of H.No.23, Block-A, Commando Complex, Phase-XI, SAS Nagar (Mohali), which was dismissed.
In this case it was stated that the patient namely Harbans Singh remained under treatment of the Department of General Surgery and the complainant had alleged that during the operation of the patient, the surgeon and his team were acting negligently and without taking proper precautions caused permanent physical damage and prayed for compensation of Rs.9,50,000/- along with interest at the rate of 18% p.a.
In the statement of PGI, the patient had a problem of parotid gland and swelling on his right side of the parotid gland for more than 30 years. The treating doctor advised surgery after explaining all the risks involved in it including the possibility of facial nerve injury. It was further stated that the treatment had carried out upon the patient and during the course of surgery it was observed that the parotid tumor was engulfing branches of the facial nerve and these were intentionally cut so that the tumor could be removed completely. Trying to preserve the branches of the nerve would have resulted in incomplete removal of the tumor and subsequent recurrence of the tumor. The surgery done was the standard procedure recognized by medical science. In view of the above, there was no deficiency or medical negligence on the part of PGI and it was only a conscious and well understood decision taken by the operating surgeon in the best interest of the patient. Hence the case was decided in favour of PGI.