Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24×7) basis to Ministries/Departments/Organisations who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.
According to the website of the Centralized Public Grievance Redress and Monitoring System, they have disposed 3,22,456 grievance out of 3,33,589 for the year 2018.
Issues which are not taken up for redress
Subjudice cases or any matter concerning judgment given by any court.
Personal and family disputes.
Anything that impacts upon territorial integrity of the country orfriendly relations with other countries.